Refund policy

IMPORTANT INFORMATION

Please read our Return & Refund Policy carefully before placing an order.

By purchasing from GSAURA, you acknowledge and agree to the terms outlined below, subject to your rights under applicable consumer laws.

1. ORDER CANCELLATIONS

If you wish to cancel your order, please contact our customer support team as soon as possible at info@gsauraa.com.

- Cancellations are free of charge if the order has not yet been processed or shipped.
- Orders are typically processed within 24 hours of purchase.
- Once an order has been processed or shipped, cancellation may no longer be possible.

Please include your order number when requesting a cancellation.

2. RETURNS

At GSAURA, we accept eligible return requests within 30 days of receiving your order.

All returns must be arranged through our customer support team before any items are shipped back.

Please do not return products without receiving return instructions. Unauthorized returns may experience delays or may not be accepted where permitted by law.

3. RETURN ELIGIBILITY

To qualify for a standard return, items must meet the following conditions:

- Items must be unused, unworn, and unwashed.
- Items must be in their original condition.
- Items must be returned with their original packaging.
- Items must include all original components and accessories.
- Items must not show signs of customer-caused damage or excessive use.

Certain products may not be eligible for change-of-mind returns due to hygiene or safety considerations.

These conditions do not limit your statutory rights regarding faulty, damaged, or incorrectly supplied products.

4. RETURN SHIPPING COSTS

For standard change-of-mind returns, customers are responsible for all return shipping costs.

This may include:

- Return postage or courier charges.
- International shipping fees.
- Customs duties and import taxes.
- Additional handling or logistics charges associated with the return.

Original shipping charges and other applicable fees are generally non-refundable for change-of-mind returns.

Where a product is faulty, damaged, incorrectly supplied, or covered by applicable consumer guarantees, return costs and remedies will be handled in accordance with the law.

5. HOW TO REQUEST A RETURN

To request a return, please contact:

Email: info@gsauraa.com

Please include:

- Your order number.
- Your reason for returning the item.
- Clear photographs of the product, if relevant.
- Your contact information.

Our customer support team will review your request and provide return instructions, including the applicable return address.

IMPORTANT: Do not send products back without receiving return instructions.

 6. INTERNATIONAL FULFILMENT & RETURNS

GSAURA works with international fulfilment and logistics partners to process and deliver customer orders.

Products may be shipped from international warehouses, and returns may need to be sent to the warehouse responsible for processing the original order.

The return address may differ from the original shipping location or our business contact address.

For standard change-of-mind returns, customers are responsible for applicable international return shipping costs and associated charges.

We recommend using a tracked shipping service and keeping proof of postage until the return process is completed.

7. REFUND PROCESSING

Once the returned item has been received, it will be inspected to confirm its eligibility for a refund.

If approved:

- The refund will be issued to the original payment method used at checkout.
- You will receive confirmation once your refund has been processed.
- Refund processing times may vary depending on your bank or payment provider.

Refunds for standard change-of-mind returns are processed following receipt and inspection of eligible returned products.

Refunds and remedies required under applicable consumer protection laws will be handled in accordance with those laws.

8. EXCHANGES

At GSAURA, we may offer exchanges for different sizes or replacement items, depending on product availability.

Exchange requests are subject to confirmation by our customer support team.

For standard change-of-mind exchanges, customers may be responsible for additional shipping charges.

If the requested replacement item is unavailable, our team will advise you of the available options.

9. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us at:

info@gsauraa.com

Please provide:

- Your order number.
- A description of the issue.
- Clear photographs, where possible.

Our customer support team will review the issue and provide an appropriate solution.

Depending on the circumstances and applicable consumer laws, this may include a replacement, exchange, refund, or another legally required remedy.

10. CONSUMER RIGHTS

Nothing in this Return & Refund Policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where such rights apply, they take precedence over any conflicting provisions of this policy.

11. CONTACT US

If you have questions regarding cancellations, returns, refunds, or exchanges, please contact us.

GSAURA

info@gsauraa.com

Our customer support team will assist you with your enquiry.