Shipping policy

We work with trusted fulfillment partners around the world to bring you thoughtfully curated hair accessories and extensions, with shipping available worldwide.

Processing Time
All orders are processed within 1–3 business days before shipping.

Estimated Delivery Times
Delivery times vary by product and destination, generally ranging from 
10-12 business days depending on your location and the item's shipping 
origin. Exact estimated delivery windows are shown on each product page.

Multiple Items in One Order
Because we source from more than one fulfillment partner, items in the 
same order may ship separately from different warehouses and arrive on 
different dates. You will receive a tracking number for each shipment 
as it becomes available.

Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or 
local taxes charged by your country upon arrival. These charges are the 
responsibility of the customer and are not included in your order total, 
as they vary by country and are outside our control.

Tracking and customer responsibility

Customers are required to monitor their shipment using the tracking link provided by email.

This includes:

  • Monitoring the progress of the parcel
  • Checking whether the parcel was delivered to a pickup point, if applicable
  • Collecting the parcel in time, if required

If your order is delayed or you experience any problem, please contact us at info@gsauraa.com first, before opening a dispute or requesting a chargeback, so that we can assist you directly.

 Delivery liability

Once tracking shows that an order has been marked as delivered, responsibility for the parcel passes to the customer.

Please make sure that all shipping details are entered correctly at checkout.

Any address errors must be reported within 24 hours of placing the order by contacting info@gsauraa.com

Delays

After processing, average delivery times range from 10 to 12 business days, depending on your location.

Please note that delivery times are indicative and may vary due to:

  • Periods of high demand
  • Public holidays
  • Customs clearance procedures
  • Logistical delays beyond our control

Questions?
Reach out to us at info@gsauraa.com and we'll be happy to help.