Frequently Asked Questions — Hair Accessories

What is GSAURA?

GSAURA is an online women’s fashion and accessories store offering a curated selection of clothing, handbags, jewellery, watches, hair accessories, waist belts and sunglasses.

What can I shop at GSAURA?

Our collections bring together women’s clothing and accessories designed to make completing your look simple. Explore clothing, handbags, jewellery, watches, hair accessories, belts, sunglasses and more.

Orders & Shipping

Where does GSAURA ship?

We offer worldwide delivery to supported destinations. Available shipping options will be shown at checkout.

Do you offer free shipping?

Yes. We offer free shipping on orders over NZ$80.

How long does delivery take?

Delivery times vary depending on your destination and the items ordered. Estimated shipping information is provided during checkout.

How can I track my order?

Once your order has been dispatched, tracking details will be sent to your email when available. You can also visit our Track Order page to check your order status.

Will I receive an order confirmation?

Yes. You’ll receive an order confirmation email after successfully placing your order. If you can't find it, please check your spam or junk folder.

Products & Sizing

How do I choose the right size?

Please check the Size Guide available on the product page before ordering. Sizing may vary between styles, so we recommend reviewing the information for the item you are purchasing.

Are products available in different sizes or colours?

Options vary by product. All currently available sizes, colours and variants are displayed on the individual product page.

Can I contact you before ordering?

Absolutely. If you have a question about sizing, a product or your order, please contact us and we’ll be happy to help.

Returns & Refunds

Can I return my order?

We offer 14-day returns, subject to the conditions in our Refund Policy. Please review our Refund Policy for full eligibility requirements and instructions.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photographs of the item and packaging. We’ll review the issue and help you with the next steps.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel your order. We’ll do our best to help, but once an order has entered processing or been dispatched, changes or cancellations may no longer be possible.

Payments & Security

What payment methods do you accept?

Available payment methods are displayed securely at checkout and may vary depending on your location.

Is checkout secure?

Yes. Payments are processed through secure payment providers, and GSAURA does not receive your complete payment card details.

Need More Help?

Can’t find what you’re looking for?

Visit our Contact page or email us at info@gsauraa.com and we’ll be happy to help.

Thank you for shopping with GSAURA. ♡