At Gsaura, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we want to make sure the process is as clear and straightforward as possible.
If you have any questions or concerns, please reach out to us at info@gsauraa.com before sending any items back.
Gsauraa utilizes a direct-to-consumer business model. To minimize our environmental footprint and reduce waste, we do not house excess inventory in large local warehouses.
Instead, many of our products ship directly from our international manufacturing partners, including facilities located in China. Because of this, approved returns must be routed back to our supplier's designated return center in China.
You have 14 days from the date you receive your order to request a return. To initiate the process, please email us at info@gsauraa.com.
Please Note:
Return requests can only be submitted after your package has been successfully delivered.
Your request email must include your original order number and a valid reason for the return.
Once your return is authorized, we will provide you with the correct international return address.
To qualify for a return, the following criteria must be met:
A valid reason for the return must be provided.
Items must be in their original, unused, unwashed, and unworn condition.
All original tags and packaging must be attached and intact. (You may try garments on for fit, but they cannot be worn out).
Sale or heavily discounted items are only eligible for return if there is a valid, documented issue.
Ordering multiple sizes of the same item with the intent to return the ones that do not fit is strictly prohibited.
Hygiene Exception: For health and safety reasons, intimate items (such as underwear, swimwear, and jewelry) cannot be returned unless their original hygienic seals are completely intact and they remain unused.
Customers are responsible for all costs associated with returning an item. This includes:
International return shipping fees to China.
Any applicable customs duties or taxes.
Additional carrier handling fees.
You are responsible for arranging and funding the return shipment.
You must provide us with a valid tracking number as proof of your return.
Returns sent without a verifiable tracking number cannot be tracked, processed, or refunded.
We recognize that international return shipping can be expensive and time-consuming. Whenever possible, we are happy to work with you to find a more convenient resolution, such as:
Partial refunds
Store credit
Special discount codes for future purchases
If you are interested in exploring these options, please contact us at info@gsauraa.com before shipping anything back so we can find the best solution for you.
If your order arrives damaged, defective, or is incorrect (e.g., the wrong size or color was sent), please notify us within 14 days of delivery.
To help us resolve the issue quickly, your email must include:
Clear, well-lit photos showing the defect or incorrect item.
A detailed description of the problem.
Note: We cannot process claims for damaged or defective items without photographic evidence. Once we review your case, we will provide a suitable resolution as quickly as possible.
Refunds are only issued after the returned merchandise has been delivered to, and inspected by, our supplier's return facility in China.
Once your return is inspected and approved:
Your refund will be processed within 14 business days.
Funds will be credited back to your original method of payment.
Please note: Original shipping charges are non-refundable.
If you need to cancel your order, you must contact us at info@gsauraa.com within 24 hours of placing it. Once this 24-hour window has passed, or if the order has already entered the processing and shipping stage, it can no longer be canceled.
Furthermore, chargebacks or refund requests cannot be initiated while a package is in transit. The item must first be delivered and evaluated according to this policy. If you experience an issue with your order, please contact our team directly for assistance.
we are not liable for:
Lost or missing parcels that the courier has marked as "Delivered" to the address provided at checkout.
Packages lost or delayed due to an incorrect shipping address entered by the customer.
If you realize you have made an error in your shipping address, you must report it to info@gsauraa.com within 24 hours of placing your order so we can attempt to correct it before dispatch.
For any further questions regarding returns, refunds, or your order status, we are here to help!
Email: info@gsauraa.com